What do you think of your local Marks and Spencer store? Do you have a favourite department or do you just go in to the M&S café for a bite to eat? By giving your feedback in the M&S Views Survey you will be helping Marks and Spencer to continue to provide great service and get the chance to win £250!
Your M&S Views Survey
Marks & Spencer are one of the UK’s leading retailers providing women’s, men’s and kid’s clothing as well as home products and quality food. Tell M&S what you thought of your customer experience to help improve the stores and service. As an added extra you will be entered into the prize draw to win 250.
www.yourmandsviews.com – Win £250
To begin the survey visit www.yourmandsviews.com and enter details from your receipt including unique store code and date & time of visit. Once you have completed the survey you will be entered into the draw to win the £250, a great prize for giving your feedback!
About Your M&S Views Survey
Website: www.yourmandsviews.com
Prize: £250
139 Responses to www.yourmandsviews.com – Your M&S Views Survey
greta morris November 19, 2012
Stores pleasant staff helpful present stock bland.
brighter colours needed and more for the larger lady.
including elasticated waist trousers
Maurice Clarke November 21, 2012
I clothes shop with you and generally find something to my taste so keep it up. However I food shop on a weekly basis for my mother and a little for myself. Your staff are so friendly and your quality of produce, especially your meals which I buy for my mother is excellent.This is what attracts people to your store. To find a couple of months back you introduced self serve tills at your checkout has just now so so put you in the bracket of Asda and the rest. People shop with you for the quality service you give. Not to save a penny here and there. I refuse to use these impersonal checkouts no matter how long the queue is at the friendly manned tills. It would be smaller if you still had the old number of manned tills! Get a grip and do what you’re good at!!!!!! Don’t dumb yourself down. Unhappy shopper.
penny kibby November 23, 2012
chichester branch staff pleasant and helpful as usual.
it would be helpful if ladies trousers showed length, as with skirts, rather than large medium or small. .
b.c.wright November 25, 2012
i dont agree how m&s put 16/18 on nightdresses for example it should be a16 or 18
noel mcgivern November 25, 2012
very busy in Bury st Edmunds on sat 24/11 due to christmas Fayre but a very good store indeed.
mrs p day November 30, 2012
I visited the Celtenham home store to obtain a ISA application form, there were no forms there but a member of staff was extremely helpful and made a phone call at the store so I could speak to the right person to get the information and form I needed,she even hung on the phone until there was an answer as there was a delay and fetched me when it was answered. Very good service.
Finola Gallagher December 5, 2012
Was refused an exchange in Letterkenny for a velour stripe hoody top purchased in Derry because I had lost or mislaid the price tag from the garment, despite the fact that I produced the reciept of purchase and the refund/exchange policy date is 15/01/2013.
Clare Faughey December 7, 2012
Visited M&S this afternoon, to buy food, including Christmas Pudding!
Usually shop at Southampton store at least once a week; staff pleasant and helpful, as usual. I’m not too keen on the self-service tills yet!
theresa kearns December 8, 2012
love shopping at marks n spencer,since they cam 2 my local area i shop there twice a week love d food n all d glam
Gareth Jones December 9, 2012
I visit your Worcester food store on regular basis. You have taken out the manned tills which is a retrograde step.Please put them back.
I dont use self service tills. How many staff have you got made redundant due to the self service tills. I dont like to que, now its even longer waiting time to get served.
I wont be buying in the food store again. Next it will be the cloths.. Shame on you.
Jan Johnston December 10, 2012
M andS Newcastle’s Kitchen is staffed by pleasant and efficient personnel however the system in that venue is ridiculous! After waiting for 10 minutes to be seated I then waited a further 10 to have my order taken and then a further 10 minutes for my food to arrive! A thirty minute wait for a coffee and a scone!! What was even more bewildering was the fact that when I asked a passing waiter for another coffee this was served to me in 2 minutes. I was not the only person who was disgruntled about the system as a customer was expressing similar views to mine as she paid for her meal.
patrice george December 11, 2012
very helpful staff. i bought school uniform for my younger one in the middle of the christmas mayhem and steve the assistance commented on how senceable i was. this made my day.
mrs b jepps December 13, 2012
i visit your cambridge branch most weeksiwould like to see more childrens clothes asi have 10 grndchildren and it always seems to be a birthday
June Mc Mahon December 13, 2012
I love M&S clothes and food especially when we get 20% reductions it really gives you value for money.
olga f cornell December 19, 2012
on my recent trip home to uk did all of my clothes shopping at M&S your staff are so pleasant and helpful, they all apear to be happy in their jobs working for M&S and also enjoyed cafe for both breakfast and lunch, looking forward to my next trip home, checking you out on line
Shena Smith January 7, 2013
We do enjoy your fillet steak and bought some at the St. Helens store to make a stroganoff because it was my 71st birthday. I was very disapointed when I could not find a small pot of double cream to finish the recipe. There was plenty of very thick clotted cream but I did not think this would work.
05/01/13 12.17
Carol Guy January 12, 2013
M/S clothes are good value for money, well made and stylish. Food plenty of choice and well priced.
maria February 1, 2013
m & s clothes are good quality in reasonable price
Mary February 5, 2013
I am a great fan of ladies wear and the food at M&S
john walpert February 11, 2013
I am only doing the shopping on a temporary basis as my wife is ill. I feel absolutely confident that the produce I buy at M&S will be the best quality,and I am especially attracted to the 2 for 1 offers that are available..the Valentines dinner for 2 is wonderful value.
Triona February 15, 2013
I love the quality clothing and would love to be rich enough to buy clothing every week from the per una range but i did treat myself to the great valentines dinner offer, fab!
Susannah Bragg February 16, 2013
At the Maybird Retail Park M&S store this afternoon I received fantastic customer service from a young female employee and the store manager Darren. A friendly and helpful young lady and an enthusiastic and charming store manager. Whenever I walk into that store in particular I am confident that I will always be meet by approachable and knowledgeable staff.
Claudia Laino February 28, 2013
Used your M&S Wimbledon branch.
Found what I wanted in the food aisles and was happy with the service and layout of the store.
I tend to shop here for food when I am in wimbledon and always find what I go in for.
Barry Mace March 2, 2013
We always enjoy visiting your Cribbs Causeway store due to the extensive range of products on offer. The current 20% discount offer was also a great incentive, and we used this opportunity to spend more.
James F Keating March 2, 2013
our Food Store is is of a very high quality, your clothing
department is also of a very high standard and your staff are obliging and very friendly
Diana Pennington March 5, 2013
I visited the Guildford branch of your store today and had coffee in your new and very much improved restaurant. The service was excellent.
I also visited the food hall (which too has been enlarged and greatly improved). I purchased several items of food as I usually do because I consider your food to be of very good quality and value for money. Also the special offers you have each week are excellent value for money.
Yvonne Golds March 10, 2013
Whenever my husband and I go into M and S and ask an assistant where to find an item we are always taken to it. All the assistants in Haywards Heath are extremely helpful and cheerful all the time. It is quite a small M and S and often crowded and they really are the lovely “face” of M and S.
theresa coyle March 13, 2013
m and s food is the best
Rosemary Collins March 16, 2013
Vegetables and groceries always nice and fresh and the staff are kind and helpful
ray scally March 18, 2013
As a pensioner I want clothes that last, M&S sell good quality and in particular the sale offers are very attractive. I tend to buy during sale times and have never been disappointed in the price and quality of the goods.
karen March 18, 2013
Ithink that Marks And Spencer are one of the well known shops in England Ireland and many other places and I hope to shop there even more than I normally do .
Angela Tordoff March 21, 2013
I use both the Doncaster store & the Retail outlet @ Lakeside regularly and have not had any issues with either. The service has always been extremely good.
UNA KINNEEN March 21, 2013
M & S GALWAY: Staff are very well trained; most pleasant and helpful to customers. Your returns policy is an incentive to shop as items can be returned for a full refund, no questions asked. This is particularly helpful to my sister who finds it difficult to shop personally; I can shop for her and return anything not suitable. Regarding food, I find the quality of your food consistently reliable and often avail of the “Dine-In” offers.
John Slack March 30, 2013
I bought 2 pyjama ‘bottoms’ as well as a pair of other pyjamas online. The ‘bottoms’ were not what I required so I returned them. When I tried to find a replacement I found that my size was out of stock.
When I tried to locate an extra pair of pyjamas in two stores within 18 miles and asked to be put through to the menswear department no-one answered the phone in that department.
In a 3rd store 25 miles away I found instant success but M & S policy is no posting (I am in a wheelchair) so my wife had to drive 6o miles round trip to collect them. Could M & S introduce severe disability empathy into their policy?
alex April 3, 2013
ok
e nolan April 7, 2013
Went to the manchester store on market st. I wanted some shortbread biscuits which where not on the shelf I asked a member of staff and she went into the back and brought some out, I am only sorry I didn’t get her name as she was really pleasant and polite
Pam spooner April 17, 2013
I have just visited M&S in Bletchley it is lovely to shop there, the staff are some of the most pleasant & helpful that I have met for a long time. I purchased clothes, visited the food hall and finished with coffee & cake. A very sucessful visit .