Store Survey – PetSmart Customer Satisfaction Survey

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PetSmart Feedback Survey

PetSmart is the one of the largest pet stores with all your pet needs from food and toys to pet boarding facilities, training and grooming services. PetSmart also provide vet care with 60% of its stores operating Banfield Pet Hospital professional services.

PetSmart Customer Satisfaction Survey

PetSmart stores provide over 10,000 products in pet care and offer advice for your pet, making it a great place to stop and get everything you need for your beloved pet. Have you recently visited PetSmart to stock up on doggy goodies, treat your pet to pampering in the grooming center or to get treated at the pet hospital? Whatever the reason for visited PetSmart, they want to find out what makes you keep coming back to shop with them and anything that could be improved to make your pets visit even better!

To give your feedback and help PetSmart improve its store locations, take the online survey at Enter the 16-digit code from your receipt and select which survey you want to complete based on where you visited.

Choose to complete the survey at:

PetSmart Stores –
PetSmart Grooming Service –
Petsmart Hotel/Doggie Day Care –
PetSmart Charities Adoption Service –
Petsmart thanks you for taking the time to complete the survey and help them to make improvements to stores and services.


  1. I am a good customer at Pet Smart. It is the only place where I buy for my birds and also where I bought them. I enjoy the store and the employees.

  2. I have a cat who seemed allergic to most foods excepts a small number of Chicken products which I found at PetSmart. She seems much healthier. Employees are helpful and friendly.

  3. I am very satified with Pet smart I probably go there once or twice a month and spent about 100 dollars almost every time. My kids mean alot to me (lol) I really like that they care and help homeless and shelter cats and dogs. I think that is one of the most important things that a pet store can do. Thank you for helping the homeless cats and dogs of Ohio.

  4. I used to go to several pet stores for certain brands and discovered that you have all the brands that I need for my cats and dog.

  5. I have always be very satisfied with shopping at Pet Smart . I always find what I need, and the price is right.

  6. I love petsmart they treat each other like family and are happy employees. when ever you need help they will with a smile or with kindness.

    thank you petsmart

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