www.hertzsurvey.com – Hertz Customer Survey
Have you recently hired a car or equipment from Hertz? What did you think of the service you received? Hertz Customer Survey is your chance to tell Hertz what you thought of the services available and overall experience.
Hertz Customer Survey
Hertz is the largest airport hire company worldwide with services for companies and everyday car hire. Tell Hertz about the experience you received whilst hiring your car, van or truck. Did you book online or in store? Were the staff friendly, helpful and efficient? Give your opinion in the online survey to help Hertz continue to provide excellent service or improve services in the future.
www.hertzsurvey.com – Give your feedback
Participate in the survey at www.hertzsurvey.com and click the button to continue. Have your customer rental number ready for you to input and let Hertz know what service you were provided with. By giving your feedback you will be helping Hertz to find out what customers want most from their car hire service company and implement ideas for the future.
About Hertz Customer Survey
Website: www.hertzsurvey.com
Worst experience ever with any car heir in usa. After getting off cruise ship we waited for 62 mins. before any hertz minibus appeared with a result we did not get on & waited a further 17 mins for the next. This was at Port Everglades The p/u in 4th level of mulit story carpark was also not a great experience. On a positive note the assistance given to us by CRAWFORD MURRAY at airport t/port to term was 1st class.
I rented a car and was told that I could return it by 5:00 the following day to the drop off place assigned to me. I arrived before 5:00 and was charged a $58 fee for returning it late. If this is the way Hertz conducts business, then I will take my business back to Enterprise or call Avis first. Honesty is a very important core value for any business. I had a fantastic trip until that time when I was misled. The complaint department was argumentative with me when I tried to resolve the issue as well. Thank you Hurtz!
Excellent service from the boys at Burlingame Putnam.
I am a repeat customer and am always treated well here.
Lowell and Zane did a great job at the Oakland based Hertz rental return
The agent Vanda Thompsom at the Hertz in the airport in Fayvetteville NC was polite and knowledgeable, she showed empathy when I expressed my concerns about a previous rental at the Cliffdale location in Fayetteville NC. I picked up a car on 12/20/12 when I entered the vehicle, it was filthy inside and out.The outside looked like it had been in a car accident ,Car was not detailed, paint was peeling on the passenger side door.The interior inside was icky and crummy.My daughter got in the backseat as she proceeded to fasten,her seatbelt their was gum or sticky candy on the seat belt buckle. Slight odor ,I went back inside to ask for another rental I was denied and told this was the only car available. I then,started to drive home with the rental and I quickly discovered this car had not been serviced it had 50,000 miles. It was a Toyota Corrolla that sounded like a truck when you drove it. I tried several times to contact Hertz at the Fayetteville Airport no answer. By this time it was after 8pm the weather was rainy,so I kept the car.
Hertz is the best company to rent a vehicle, with great customer service.. ” outstanding” If you haven’t tried hertz uuuu are missing out.
I love getting your cars
I enjoy the service and the representive Courtney who help me and my family get in and out very quick.. love the customer service she gave us.
I am in customer service at a different company. So I know that one bad experience does not mean the whole company is inept. I do hope that you take the complaints seriously though at the locations they are posted about.
At the vegas rancho HLE my return service was awful. There was a distinct feeling of being rushed through and gotten rid of instead of trying to get ANY help or information.
I had a rental through an insurance claim, which I now understand meant that I was insured for the rental as a replacement car ALREADY. Yet insurance was casually added to my rental without any disclosure that that fee was additional and would come straight from my pocket 100%.
I also had FOUR Different preauthorizations on my card so that when I finally was told my total at the counter and I specifically asked about a solution to the charge because I did NOT Have that balance in my account, charge were pushed through anyway by only preauthorizing the remaining amount.
I felt very unvalued as a renter. I felt more like a sucker trying to be scammed and rushed out the door. I would really review the behaviors and practices of your agents who work with insurance claimants. I am rushing around trying to make sure I have the full amount of the charges (437 dollars for 22 days in an insurance REPLACEMENT car is ridiculous), but I Cant imagine if I Just happened to only have the 100 I was planning on paying( 4 dollar a day quoted me, plus 20 percent of the 14 dollar insurance rate).
I am a State Farm policyholder and I understand they have a HUGE contract with this particular location so I would expect more of an effort to actually assist their policyholders.
I would understand if this was a new company, but Hertz has been around for a while now and really should do better business (and make sure agents are trained to give more helpful and courteous service).
I have had two experiences at this location so far. The first experience had no quirks. This one was a disaster. So far it is batting 50 percent satisfaction.
I rented a car from your company and it was so great thank you for your service